Frequently Asked Questions
Everything you need to know to elevate your living space.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.
Do you offer a warranty on Strom Living products?
Yes, all our structural pieces come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal residential use.
What is your return policy for home decor?
We accept returns on most items within 30 days of delivery. Items must be in original packaging and unused condition. Please note that custom-made orders are final sale.
Are your materials sustainably sourced?
At Strom Living, we prioritize eco-friendly manufacturing. We use FSC-certified timber and OEKO-TEX certified textiles across 80% of our product line to ensure minimal environmental impact.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal for real-time updates.
Do you provide assembly services for larger items?
Many of our larger furniture items include complimentary white-glove delivery, which features room-of-choice placement and full assembly by our professional team.