Returns & Exchanges
At Strom Living, we want you to be completely satisfied with your home hardware and fixtures. If your purchase doesn't meet your expectations, we offer a 30-day return policy for items in their original, uninstalled condition.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely place the items in their original packaging, ensuring all mounting hardware, instructions, and protective materials are included to prevent damage during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Receive Your Refund
Once our warehouse inspects the returned goods to verify their condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing